Welcome to Eirdoc UK (eirdoc.com/uk). These Terms of Service ("Terms", "Agreement") govern your access to and use of the digital healthcare platform, website, consultation services, prescription request workflows, and medical certificate generation provided by Eirdoc Limited ("Eirdoc", "we", "us", or "our").

By accessing, browsing, registering an account, or purchasing any clinical service on eirdoc.com/uk/, you agree to be bound by these Terms and our related Privacy & Cookies Policy. If you do not agree with any part of these Terms, you must discontinue use of the Service immediately.

All medical practitioners reviewing patient cases on our UK platform are registered with the General Medical Council (GMC) and hold valid licenses to practice in the United Kingdom.

3.1 Non-Emergency Service Only

Eirdoc UK provides non-emergency, routine primary healthcare consultations, digital triage, repeat prescription requests, and private medical certificates.

3.2 Clinical Suitability

Our online consultations and questionnaire assessments are suitable only for conditions that can be safely evaluated remotely without an in-person physical examination. Our clinicians reserve the absolute right to decline treatment or refer you to an in-person NHS or private GP if remote evaluation is deemed clinically unsafe.

To use our UK service, you confirm and warrant that:

5.1 Clinical Autonomy

Payment for a consultation or medical assessment covers the doctor's clinical review and time. It does not guarantee that a prescription, referral, or medical certificate will be issued. The prescribing clinician acts with full professional independence and clinical discretion under GMC guidelines.

5.2 Controlled Drugs & Restrictions

Eirdoc UK does not prescribe controlled drugs (such as Schedule 1–3 controlled substances, strong opioid painkillers, high-risk sedatives, sleeping pills, or medications requiring specialised in-person monitoring).

5.3 Pharmacy Fulfillment & Dispensing

• Approved electronic prescriptions are securely routed to your nominated UK community pharmacy or fulfillment partner.
• Eirdoc is responsible for generating and transmitting the valid digital prescription. The dispensing pharmacy is independently responsible for dispensing, checking stock, and supplying the medication.
• Any medication costs charged directly by the dispensing pharmacy are separate from Eirdoc's consultation review fees.

• Medical certificates (such as fit-to-work notes, sick notes, or travel cancellation letters) are issued purely based on clinical assessment and doctor discretion.
• Certificates reflect the professional opinion of the reviewing GMC-registered doctor at the time of assessment.
• Fraudulent requests or falsification of symptoms to obtain unauthorized medical certificates may lead to immediate account termination and reporting where legally mandated.

7.1 Pricing

All service fees are clearly displayed in British Pounds Sterling (GBP, £) prior to payment. Prices include all applicable statutory taxes unless stated otherwise.

Your personal data, health history, and consultation records are processed in strict compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For complete details on how your sensitive health information is collected, stored, shared with dispensing pharmacies, and retained under UK clinical record laws, please consult our Privacy & Cookies Policy.

All content, branding, logos, website layout, text, graphics, and underlying code on eirdoc.com/uk/ are the proprietary property of Eirdoc Limited or its licensors and are protected under UK and international copyright and intellectual property laws. You may not reproduce, copy, distribute, or create derivative works without prior written consent.

To the maximum extent permitted by UK law:

• Eirdoc Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use or inability to use the platform.
• We are not liable for adverse outcomes or delays resulting from inaccurate, misleading, or incomplete health information provided by the patient.
• We are not liable for pharmacy stock shortages, dispensing errors by third-party pharmacies, or courier delivery delays outside our reasonable control.
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under English law.

These Terms of Service, their subject matter, and their formation are governed by and construed in accordance with the laws of England and Wales.

You and Eirdoc Limited agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except that if you are a resident of Scotland or Northern Ireland, you may also bring proceedings in your local jurisdiction.

We reserve the right to revise and update these Terms at any time to reflect operational, clinical, or legislative changes. When updates occur, the "Last Updated" date at the top of this page will be revised. Continued use of the platform following the posting of revised Terms constitutes your acceptance of the changes.

For any questions, clarifications, or feedback regarding these Terms of Service, contact us: